Comments on: D&D Computers One, Best Buy Zero http://hubdesignsmagazine.com/2009/11/04/dd-computers-one-best-buy-zero/ Tue, 22 May 2012 08:05:45 +0000 hourly 1 http://wordpress.com/ By: Jim Ericson http://hubdesignsmagazine.com/2009/11/04/dd-computers-one-best-buy-zero/#comment-2310 Wed, 11 Nov 2009 20:30:31 +0000 http://blog.hubdesigns.com/?p=1155#comment-2310 Dan,

Sounds like we had similar experiences. It’s hard to accept your world can turn around a bad day for a developer years ago. Glad you got yourself back up as well.

I usually don’t buy extended warranties for the fine print and disclaimers within. I usually find I can fix a problem or find a better solution on my own. Good to have a good computer shop in your back pocket though. I will keep that in mind going forward.

Love the header on your blog, I always knew you were the “world’s fastest” at a few things.

Jim

]]> By: Faun deHenry http://hubdesignsmagazine.com/2009/11/04/dd-computers-one-best-buy-zero/#comment-2307 Wed, 04 Nov 2009 17:41:51 +0000 http://blog.hubdesigns.com/?p=1155#comment-2307 Hi Dan — Sorry to hear about your travails with hardware. It’s truly frustrating to be totally reliant on equipment that is beyond your control. (I feel the same about cars.) Best Buy Geek Squad teams are not equal when it comes to customer service, technical support, or simple usefulness.

In my case, the saga began in North Carolina in June and lasted through October, including 3 motherboards and 2 LCD’s as replacements. Guess what, I still had a computer that I couldn’t use!

I tweeted my irritation about the situation and someone from Best Buy’s corporate office intervened. The issue was finally resolved to my satisfaction around mid-October.

So not only do you need to read the fine print but also determine levels of competence and customer friendliness. Recently I heard that the BB Geek Squad in Charlotte is one of the better teams.

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